Conflict Management Boot Camp

Thursday, September 14, 2017
The registration period has closed for this event.

9:00 AM to 4:00 PM




Value: $409.00

Cost: $249.00 for general registrants.


EAP client company employees can receive an additional discount. Click EAP member under registration and fill in company code. If unknown, call EAP at 402-354-8000.

Employees of Methodist Health System are eligible for the EAP member price (contact Cathy Hoberman at x47106 for the EAP member code.) No additional employee discounts are available for this class.


Target Audience

Designed for both the newly-promoted supervisor and the more experienced manager.


The purpose of this activity is to enable the learner to clarify the nature of conflict and the forces that drive it, identify their unique “conflict resolution” style and how it works for vs. against them, and practice tips, tools and techniques.


Program Objectives:


  • Define conflict and the factors that precipitate it.
  • Explain the negative effect conflict can have on teams and organizations if not resolved constructively.
  • Describe the positive impact it can have if handled in a professional manner
  • Disclose their preferred conflict resolution strategy after taking a conflict assessment.
  • Explain why their strategy has its advantages and drawbacks.
  • Assess a conflict situation and decide which of the five basic conflict styles- i.e., Avoidance, Competition, Accommodation, Compromise, and Collaboration- will lead to a positive outcome.
  • Practice executing their chosen style in a timely and constructive manner.
  • Plan and conduct a negotiation using the compromise style to be able to craft and implement a mutually acceptable solution.
  • Plan and conduct a meeting using collaboration style to be able to solve an underlying disagreement which is determined as a mutual problem.
  • Preempt unproductive employee conflict by setting appropriate behavioral expectations by training their employees in effective conflict resolution techniques.
  • Hold employees accountable for meeting behavioral expectations by coaching for success or coaching for improvement.


In order to receive continuing education credit for this event, you must meet the following completion requirements:

  • Attendance at entire activity
  • Completion/submission of evaluation form


Agenda Topic
8:30-9:00am Participant Check in
9:00-10:00am Understanding the Roots of Conflict
10:00-10:10am Break
10:10-11:00am Understanding Your Conflict Resolution Strategy
11:00-11:10am Break
11:10-12:00pm Understanding Conflict Resolution Styles
12:00-1:00pm Lunch
1:00-1:50pm Negotiation Tactics
1:50-2:00pm Break
2:00-2:50pm Managing Conflict Between Employees
2:50-3:00pm Break
3:00-3:50pm Managing Conflict Between Employees
3:50-4:00pm Question & Answer, Wrap up


Continuing Education


5.25 contact hours awarded. MW MSD Provider Approval #NE1019-9


Nebraska Methodist College Professional Development is an approved provider of continuing nursing education by the Nebraska Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Iowa Board of Nursing Provider #120


Education Credit

5.25 Education hours. Nebraska Methodist College Professional Development assigns education hours based on 60 minutes of classroom instruction for each offering. Participants may use these for their professional continuing education hours and toward re-licensure if so approved within the standards and guidelines of their discipline.

Nebraska Methodist College Professional Development awards educational credit to the disciplines listed above. Each professional is accountable to understand his or her accrediting/licensing body's standards and requirements. The definitive source of information on continuing education requirements is your state or national regulatory board.


Best Care EAP, Center Pointe Building- 2nd floor conf room

9239 W. Center Road
Omaha, NE 68132

Click here for directions


Ann Gillaspie, MA, PHR, Training Consultant, Best Care EAP

Dave Dechant, MS, CCP, Training Consultant & Curriculum Development Coordinator, Best Care EAP

Course Materials

The program agenda, disclosures, and handouts from our presenters (as they permit) will be made available here and will remain online.

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Contact Us

Nebraska Methodist College Professional Development

720 N. 87th Street

Omaha, NE 68114


For questions about this course, contact