Quality in a Service Environment

ASAD0113

Date: 3/31/2015 - 5/7/2015

Tuesdays & Thursdays

Time: 5:30 PM - 9:30 PM

Course cost: $908.00

 

Book required 'The Service Consultant' working in an Automobile Facility
Book link

Course Description: Quality related to a service environment will be defined including an understanding of the customer's, the employer's and your personal standards. Properly starting the advising process, writing a quality repair order, presenting a quality sales presentation, finishing the process, following up and checking customer satisfaction.

Program Cancellation Policy:Cancellations must be received 48 hours prior to the start date and time of the program to receive a full refund. No refund for the program or individual courses will be awarded after this time.

Course Cancellation Policy:Cancellations must be received 24 hours prior to the class start date and time for a full refund. No refunds will be given on late cancellations or the day of the class.

Map to Event: [Click here for directions]
The registration period has closed for this event.

Instructor: TBA


Registration Ends: 3/19/2015 11:59 PM


 

 





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