An extremely important skill for supervisors to learn is how to confront difficult situations. Difficult conversations, in this context, are topics that you may find challenging to discuss, such as addressing performance or behavior issues of an employee or discussing delicate work-related issues with your manager. People are often reluctant to open a difficult conversation out of fear of potential consequences.

This course addresses the underlying issues that make these conversations especially uncomfortable and demanding, how to prepare yourself to have them, and how to confront the other person effectively. Face your fears of conflict and reduce your anxiety about the tough discussions you know you need to have with others. Based upon the best-selling book Fierce Conversations by Susan Scott.

Who Should Participate?

Prerequisite Required. This course is required for University supervisors of staff, per HR Policy 1.51. Non-Supervisors will automatically be removed from the course.

Nathan Strong is the Director of Organizational and Professional Development, Division of Human Resources

There is no charge to participate in this course. Employees should cancel their registration if they are unable to participate. Participants leaving early will not receive credit for participating. If there is an emergency, please notify the instructors.

If you have any questions, please e-mail at hrtrain@mailbox.sc.edu.