Washington State Emergency Management Division

G0489 Management of Spontaneous Volunteers

Saturday, August 4, 2018

8:00 AM to 5:00 PM
The registration period has closed for this event.

Course Description

This course aims to introduce the keys to success in managing large numbers of spontaneous volunteers in disasters. Its underlying assumption is that much of the volunteer help is indeed needed, and that with basic emergency management coordination skills, the volunteer resources can often be put to effective use, making a positive difference in the affected community. The course will discuss the benefits spontaneous volunteers can bring to relief efforts and the challenges they may bring if not coordinated effectively. In addition, the course will examine planning considerations regarding spontaneous volunteers. Special emphasis is also placed on how to make full use of a Volunteer Reception Center the backbone of any well-organized spontaneous volunteer management program.

Course Objectives
  • Identify issues and challenges in the management of spontaneous volunteers.
  • Identify the elements of a spontaneous Volunteer Management Plan.
  • Identify best practices for the management of spontaneous volunteers in disasters.
  • Develop and implement a spontaneous Volunteer Management Plan.
  • Explain the role of the Volunteer Reception Center (VRC) and virtual VRC in the transition from response to recovery.


All course participants should be familiar with their own state and local government Emergency Operations Plan Annex, if one exists, on the use of spontaneous volunteers and volunteers affiliated with relief organizations.

Recommended: Individuals should have a working knowledge of the Incident Command and National Incident Management Systems (IS0100, Introduction to the Incident Command System, ICS 100; IS0200.b, Incident Command System for Single Resources and Initial Action Incidents; IS0700.a, National Incident Management System, An Introduction; and IS0800.b, National Response Framework, An Introduction).

Continuing Education
Contact: Hours - 8

Target Audience

This course has been developed for Emergency Managers, community, faith-based, and voluntary organizations responsible for the management of spontaneous volunteers.


Renton Technical College, Room C207
3000 NE Fourth Street
Renton, WA 98056
Click here for directions

Course Manager

Paula Towne

Citizen Corps & CERT Program Coordinator

Serve Washington

360-725-5290 (o)

360-701-0208 (c)


Application period closes 8/3/2018 5:00 PM Pacific Time (US & Canada)