Wednesday, August 24, 2022 - Friday, August 26, 2022
24 hour class for new Dispatchers with 0-3 months experience OR those needing to recertify!
This class is ideal for training newly hired dispatchers or as a refresher for existing employees who are currently employed at a PSAP. This is a standardized training course that meets the recommended APCO minimum training standards and is designed to augment agency's in-house training. This course covers the basic skills, knowledge and abilities every public safety telecommunications dispatcher needs to meet the demands of this critical work. Some of the topics covered include terminology and standardization, responder safety, stress management, fire operations and dispatch methods, incident command system (ICS) and Active Shooter. This is also a great chance to network with other agencies in Washington and expand your knowledge and skill set.
*Must be currently employed by a PSAP/911 Communications Center
*Telecommunicator 1 highly recommended but not strictly required
Print your agency mission statement out in the largest font allowable to fit the statement on one 11 X 8.5 piece of paper. Bring the mission statement with you the Telecommunicator 2.
Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.
*Student Guide will be emailed to class prior to class.