Washington State Emergency Management Division


Telecommunicator 2 - Basic Dispatch - Virtual

Monday, November 14, 2022 -   Wednesday, November 16, 2022

24 hour class for new Dispatchers with 0-3 months experience OR those needing to recertify! This class will be delivered virtually.

Course Description

This class will be delivered VIRTUALLY utilizing Microsoft Teams.

This class is ideal for training newly hired dispatchers or as a refresher for existing employees who are currently employed at a PSAP. This is a standardized training course that meets the recommended APCO minimum training standards and is designed to augment agency's in-house training. This course covers the basic skills, knowledge and abilities every public safety telecommunications dispatcher needs to meet the demands of this critical work. Some of the topics covered include terminology and standardization, responder safety, stress management, fire operations and dispatch methods, incident command system (ICS) and Active Shooter. This is also a great chance to network with other agencies in Washington and expand your knowledge and skill set.


*Must be currently employed by a Public Safety Answering Point/911 Communications Center



*Completion of Telecommunicator 1 (T1) highly recommended but not required

Pre-Course Requirements

Bring a copy of your agency mission statement to share during the course.



Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.



*Student Guide will be emailed to class participants prior to class.

Registration open through 11/7/2022 8:59 PM Pacific Time (US & Canada)

Virtual - EMD