Washington State Emergency Management Division

Telecommunicator 2 - Basic Dispatch

Wednesday, October 13, 2021 -   Friday, October 15, 2021

24 hour class for new Dispatchers with 0-3 months experience OR those needing to recertify!

Course Description

In this Telecommunicator 2 course, we will focus on the similarities between law enforcement and fire/EMS dispatching. The philosophy is that there are many more similarities than differences as borne out by the occupational analysis findings. This course will make each discipline aware of information or differences in the dispatch process that will help them understand the other better and help arm them with more information to assist them in making better decisions based on that knowledge.


*Must be currently employed by a Public Safety Answering Point/911 Communications Center

Pre-Course Requirements

Print your agency mission statement out in the largest font allowable to fit the statement on one 11 X 8.5 piece of paper. Bring the mission statement with you the Telecommunicator 2.


Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.


*Student Guide will be emailed to class participants 2 weeks prior to class.

Registration open through 10/6/2021 8:45 PM Pacific Time (US & Canada)

City of Richland Shops

2700 Duportail St.
Bldg 100, Room 110
Richland, wa 99352

Click here for directions