Conflict Competence for Leaders
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Course is available 24 hours a day, 7 days a week.
Work at your own pace, on your own time.
Conflict is inevitable and how people react in those situations can impact relationships and affect desired outcomes with family, friends, peers and staff. Conflict management styles vary based on individuals. Do you know what your primary conflict management style is? What are the characteristics of your 'go-to' approach? Is your style conducive to being a great leader? What additional factors influence the way you and others react to conflict? Could learning to use other styles serve you well? This course explores these questions and more. At the conclusion of this course, participants will be able to list the 5 different conflict management styles, identify the characteristics of their primary conflict management style, and use this information to improve their conflict competence.
Registration always open!
A bit about Karen Darby Karen is originally from a small town in northern West Virginia, she has 1 sister who currently lives in Orlando, Florida. Karen lives in Kings Mountain, North Carolina, which is in Cleveland County. Karen had a very small, private wedding ceremony on 2-22-2022, it was a Tuesday! She kept the name Karen Darby, for professional purposes. Karen has no children of her own but enjoys spending time with her husband's grown children and grandchildren. Karen's hobbies include anything outdoors, but at the top of her list are: swimming, walking hiking, biking, flower gardening, painting, and she is willing to try anything outdoors at least once. She is however, afraid of heights. In her spare time, Karen teaches an adult swimming class for the City of Shelby, she is a certified Aqua Fitness Instructor and certified Lifeguard and certified as a CPR/First Aid/AED instructor. Karen finds that she volunteers in the community and senior center on a frequent basis, but she loves to spend time with her dog! An on-going goal of Karen's is to become published author (of more than just an article or blogpost) and to continue to offer the continuing education courses at SWCDC at the highest level of standard possible. Contact Karen at darby.karen@swcdcinc.org 
Southwestern Child Development Commission
www.swcdcinc.org
Operating since 1972, Southwestern Child Development Commission supports early childhood education through multiple systems including operating as a direct early education provider, regional and state level Child Care Resource & Referral services, child care subsidy eligibility services for low income families in 11 NC counties, family support services and activities, and involvement/engagement in statewide and national early childhood committees and initiatives.
Instructors have no proprietary interest in the development or marketing of learning events.
IACET CEU: Credits - 0.2
In order to earn the certificate, participants are required read course handouts, watch video clips, answer online interactive questions, and score a 90% or higher on a post knowledge assessment. Certificates are immediately available for downloading, printing, and saving directly from the course software in PDF format.
Closed captioning in English and Spanish made possible by grant funding from the Pisgah Health Foundation.
This course is accessible from any electronic device that is connected to the internet, such as a smart phone, tablet, laptop, or desktop computer.
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Access to email is needed.
Software requirements: Audio, flash player, PDF reader, access to email
Course handouts and certificates are available in PDF format, so please use PDF software to open document in the course and download certificates. A PDF reader is a free download at numerous different sites.
You will receive an email confirmation with a link assigned specifically to you/your email address after payment is confirmed.
Click the link in the email and the course will begin. No special software is required.
Please retain that that email/link to return to the course. You may return to the course as many times as you like by closing your browser.
If you happen to lose the email, please contact darby.karen@swcdcinc.org for a duplicate email to be sent to you. Please provide your name, the course name and the month that you registered for the course.
Thanks,
Karen