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Starting Now! Always open!
Attend on your schedule, not ours!
Log in & log out as often as you like, whenever you need!
To register, click the register now button and complete the registration form. After submitting the form and payment, please wait a few minutes for a confirmation email to arrive with your individual link to log in to the course software.
Please Note: Only 1 person can be assigned to one email address per course. If there are multiple people using the same email address, NO credit can be given for taking the course
Go The Extra Mile: Building & Sustaining Relationships with Families
What does it mean to provide good customer service to the families of the children? Are you portraying a friendly image? Does attitude count? How are first impressions made about you, your classroom, or the facility where you work? Creating lasting first impressions are important, but only if they are favorable! Communication through body language and voice inflection speaks volumes to others. It's not what you are saying as much as how you are saying it! What are the barriers to always providing excellent services? How do we overcome those barriers? Let's learn together how to reap the benefits of providing exceptional service to families!
Participants attending this learning event will be able to list the key components to providing professional service, describe effective communication techniques, identify steps to building relationships with families, answer real life scenarios that keep relationships intact, and list strategies to increase the bond between families and the early childhood facility.
Participants attending this event are required to attend online for a required amount of time, read handouts, watch video clips, answer a minimum number of interactive online questions, and pass a post knowledge assessment with a minimum score of 90% or higher (multiple attempts allowed).
Registration always open!
Karen’s personal information: Family demographics: Originally from West Virginia, has 1 sister, lives in Kings Mountain. Recently had a very small, private wedding ceremony and married Jeff Presnell, but kept the name Karen Darby, on Tuesday, 2-22-2022. Karen has no children of her own but enjoys spending time with Jeff’s grown children and grandchildren. Hobbies: Swimming, hiking, biking, flower gardening, painting, willing to try anything outdoors at least once. Outside interests: Teaches an adult swimming class for the City of Shelby, Certified Aqua Fitness Instructor, Volunteers in the community and senior center Future plans/aspirations: An on-going goal is to be a published author (of more than just an article or blogpost), bring the on-demand learning platform/courses to the level of recognition of a statewide project/be viewed as a statewide project director or advance to a higher position in SW, if applicable and available. Contact Karen at darby.karen@swcdcinc.org 
Southwestern Child Development Commission
www.swcdcinc.org
Instructors have no proprietary interest in the development or marketing of learning events.
If you are a new registrant, please click on 'create new account'.
If you have registered before, please click 'log in' to register.
IACET CEU: Credits - 0.5
In order to earn the certificate, participants are required read course handouts, watch video clips, answer online interactive questions, and score a 90% or higher on a post knowledge assessment. Certificates are immediately available for downloading, printing, and saving directly from the course software in PDF format.
Online-Self Paced
Self Paced- On demand
No wait list
Instructor available via email/phone/interactive chat-messenger in software as needed
Closed captioning in English and Spanish made possible by grant funding from the Pisgah Health Foundation.
This course is accessible from any electronic device that is connected to the internet, such as a smart phone, tablet, laptop, or desktop computer.
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Firefox, Chrome or Safari are recommended browsers.
Access to email is needed.
Software requirements: Audio, flash player, PDF reader, access to email
Course handouts and certificates are available in PDF format, so please use PDF software to open document in the course and download certificates. A PDF reader is a free download at numerous different sites.
You will receive an email confirmation with a link assigned specifically to you/your email address after payment is confirmed.
Click the link in the email and the course will begin. No special software is required.
Please retain that that email/link to return to the course. You may return to the course as many times as you like by closing your browser.
If you happen to lose the email, please contact darby.karen@swcdcinc.org for a duplicate email to be sent to you. Please provide your name, the course name and the month that you registered for the course.
Thanks,
Karen