Conflict Competence for Leaders
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Course is available 24 hours a day, 7 days a week.
Work at your own pace, on your own time.
Conflict is inevitable and how people react in those situations can impact relationships and affect desired outcomes with family, friends, peers and staff. Conflict management styles vary based on individuals. Do you know what your primary conflict management style is? What are the characteristics of your 'go-to' approach? Is your style conducive to being a great leader? What additional factors influence the way you and others react to conflict? Could learning to use other styles serve you well? This course explores these questions and more. At the conclusion of this course, participants will be able to list the 5 different conflict management styles, identify the characteristics of their primary conflict management style, and use this information to improve their conflict competence.
Registration always open!
Karen’s personal information: Family demographics: Originally from West Virginia, has 1 sister, lives in Kings Mountain. Recently had a very small, private wedding ceremony and married Jeff Presnell, but kept the name Karen Darby, on Tuesday, 2-22-2022. Karen has no children of her own but enjoys spending time with Jeff’s grown children and grandchildren. Hobbies: Swimming, hiking, biking, flower gardening, painting, willing to try anything outdoors at least once. Outside interests: Teaches an adult swimming class for the City of Shelby, Certified Aqua Fitness Instructor, Volunteers in the community and senior center Future plans/aspirations: An on-going goal is to be a published author (of more than just an article or blogpost), bring the on-demand learning platform/courses to the level of recognition of a statewide project/be viewed as a statewide project director or advance to a higher position in SW, if applicable and available. Contact Karen at darby.karen@swcdcinc.org 
Southwestern Child Development Commission
www.swcdcinc.org
Operating since 1972, Southwestern Child Development Commission supports early childhood education through multiple systems including operating as a direct early education provider, regional and state level Child Care Resource & Referral services, child care subsidy eligibility services for low income families in 11 NC counties, family support services and activities, and involvement/engagement in statewide and national early childhood committees and initiatives.
Instructors have no proprietary interest in the development or marketing of learning events.
IACET CEU: Credits - 0.2
In order to earn the certificate, participants are required read course handouts, watch video clips, answer online interactive questions, and score a 90% or higher on a post knowledge assessment. Certificates are immediately available for downloading, printing, and saving directly from the course software in PDF format.
Closed captioning in English and Spanish made possible by grant funding from the Pisgah Health Foundation.
This course is accessible from any electronic device that is connected to the internet, such as a smart phone, tablet, laptop, or desktop computer.
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Access to email is needed.
Software requirements: Audio, flash player, PDF reader, access to email
Course handouts and certificates are available in PDF format, so please use PDF software to open document in the course and download certificates. A PDF reader is a free download at numerous different sites.
You will receive an email confirmation with a link assigned specifically to you/your email address after payment is confirmed.
Click the link in the email and the course will begin. No special software is required.
Please retain that that email/link to return to the course. You may return to the course as many times as you like by closing your browser.
If you happen to lose the email, please contact darby.karen@swcdcinc.org for a duplicate email to be sent to you. Please provide your name, the course name and the month that you registered for the course.
Thanks,
Karen