How to Handle
Hard to Handle Parents
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Have you ever been confronted by a parent? Have you ever wondered, “Why is this parent yelling at me?” Have you ever thought, “no wonder the child acts the way they do!” From time to time all staff will be faced by a difficult, demanding, or overbearing parent. From behaviors such as challenging teaching styles to accusations of bullying; some parents can be very intimidating or even aggressive. This learning event is suitable for newly hired and seasoned staff as well as support and administrative staff. Join today to examine effective ways of handling real-life examples of difficult situations. Real situations will be studied and appropriate solutions reviewed. Participants will discuss face to face communication strategies as well as telephone contact techniques.
After attending this event, participants will be able to describe types and characteristics of hard to handle parents or families, provide appropriate responses to a variety of scenarios, differentiate between labeling behavior and describing behavior, define the active listening process and qualities of an active listener, list strategies that may diffuse a tense situation, practice reflect listening,
How to Handle Hard to Handle Parents-Self Paced online (.5 CEU/5 hours)
Registration always open!
Never full! No wait list!
IACET CEU: Credits - 0.5
Karen’s personal information: Family demographics: Originally from West Virginia, has 1 sister, lives in Kings Mountain. Recently had a very small, private wedding ceremony and married Jeff Presnell, but kept the name Karen Darby, on Tuesday, 2-22-2022. Karen has no children of her own but enjoys spending time with Jeff’s grown children and grandchildren. Hobbies: Swimming, hiking, biking, flower gardening, painting, willing to try anything outdoors at least once. Outside interests: Teaches an adult swimming class for the City of Shelby, Certified Aqua Fitness Instructor, Volunteers in the community and senior center Future plans/aspirations: An on-going goal is to be a published author (of more than just an article or blogpost), bring the on-demand learning platform/courses to the level of recognition of a statewide project/be viewed as a statewide project director or advance to a higher position in SW, if applicable and available. Contact Karen at darby.karen@swcdcinc.org
Southwestern Child Development Commission
www.swcdcinc.org
Instructors have no proprietary interest in the development or marketing of learning events.
IACET CEU: Credits - 0.5
In order to earn the certificate, participants are required read course handouts, watch video clips, answer online interactive questions, and score a 90% or higher on a post knowledge assessment. Certificates are immediately available for downloading, printing, and saving directly from the course software in PDF format.
Closed captioning in English and Spanish made possible by grant funding from the Pisgah Health Foundation.
This course is accessible from any electronic device that is connected to the internet, such as a smart phone, tablet, laptop, or desktop computer.
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Access to email is needed.
Software requirements: Audio, flash player, PDF reader, access to email
Course handouts and certificates are available in PDF format, so please use PDF software to open document in the course and download certificates. A PDF reader is a free download at numerous different sites.
You will receive an email confirmation with a link assigned specifically to you/your email address after payment is confirmed.
Click the link in the email and the course will begin. No special software is required.
Please retain that that email/link to return to the course. You may return to the course as many times as you like by closing your browser.
If you happen to lose the email, please contact darby.karen@swcdcinc.org for a duplicate email to be sent to you. Please provide your name, the course name and the month that you registered for the course.
Thanks,
Karen