Dealing With Difficult People
Date: Thursday, June 10, 2021
Time: 6:30 PM - 8:30 PM
Registration Ends: 6/9/2021 11:59 PM
Map to Event:
The registration period has closed for this event.
We’ve all had to deal with difficult people rather it’s parents, staff and/or co-workers. How do you or did you handle it? What did you say? Do you wish you had done things differently? Was it handled in an ethical manner? This learning event is designed to help learners understand how to deal with frustration and anger in the workplace and in their personal lives. Learners will engage in activities evaluating their approach and discuss more ethical approaches as it pertains to the workplace. Emphasis will be placed on how to deal with conflict. At the conclusion, learners will discuss and demonstrate appropriate communication when speaking and interacting with people, difficult or not, and the best way to convey the message. Instructor will assess knowledge gained through feedback provided during presentation. (2 DCDEE contact hour credits - CHCs) $10
**This is an ONLINE class. This course is accessible from any electronic device that is connected to the internet, such as a smart phone, tablet, laptop, or desktop computer. An email address is required.
*After your payment is confirmed, you will receive a confirmation email. Please ensure your listed email is correct, this is how you will receive instructions on how to log onto your online training using Zoom.
Registration Policies and Procedures
|1. Preregistration and payments are required for all learning events. Registration is accepted by one of the following methods: online, in person, or via mail. There will be a fee for all learning events and conferences, unless otherwise noted. All checks or money orders should be make payable to: Partnership for Children of Cumberland County. Payments will not be accepted the day of the learning event.|
|2. All events will close 5 days prior to the learning event date or when the event reaches the maximum capacity. Registrations that are mailed and/or received after the deadline will only be accepted if there is space available, otherwise you will receive a credit or the option to choose another learning event.|
|3. Learning events will be closed 15 minutes after the start time. Late entry will not be permitted. Learners must stay the entire time of the class to receive credit (CHC or CEU). If learner must leave early, a certificate will not be issued and the learner will receive a notification of incompletion.
|4. Children and/or other non-registered guest are not permitted into any learning event.|
|5. No refund or credit will be provided for no-shows. The registration amount paid will be used for the cost of printing and preparation. Failure to cancel or 'no show' for learning events offered at no cost will automatically prohibit you from taking advantage of future learning events offered at no cost.|
|6. Twenty-four (24) hour cancellation notice is required to receive a credit or transfer to another learning event. In the event of an illness or family emergency that prohibits a learner from attending the learning event, please notify a staff member within 3 days of the unattended learning event. No refund will be provided, however a credit will be issued. Credits are valid for 90 days.
|7. A minimum of 10 spaces must be filled before a learning event will be conducted. If this number is not reached, we reserve the right to cancel the event. Learners will be notified by phone or email of any cancellations and a credit issued or learners transferred to another class. Early registration is strongly encouraged! If you wait, the class of your choosing may either be full or canceled.
|8. Region 5 learning events will follow the Cumberland County Government Offices cancellation for inclement weather.|
|9. Learners will be provided a learning event certificate of completion indicating NCDCDEE contact hours credits (CHC) or continuing education units (CEUs) for the amount of time the learning event is held. No additional certificates will be kept on file. Please make copies of all certificates for employment and/or personal use.|
|10. Learners can request a copy of their learning event transcript through PDCC office with the appropriate completed documentation. Please contact our office for more information.|
|11. Unprofessional, disruptive or rude behavior will not be tolerated. You will be asked to leave and no credit will be issued. Please turn off cell phones during the learning event.|
|12. Target audience for all learning events: (ECEP) Early Care and Education Professionals (teachers, directors, administrators, school age, NC-PreK, and Family Child Care Home providers). However parents, respite caregivers and community members are welcomed to attend.|
13. All pre-requisites or technology requirements, if any, will be listed in the description of the learning event.
|14.Instructors have no proprietary interest in the development or marketing of learning events.|