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Hospitality Careers - Certified Front Desk Representative




Front desk representatives play a key role in creating an excellent guest experience. The Front Desk Representative Certification helps ensure that these employees are skilled at the many tasks they must perform to provide an outstanding experience for guests. The certification is supported by the AHLAEI START and quickSTART (Skills, Tasks, and Results Training) programs through the educational arm of the American Hotel & Lodging Association and the National Restaurant Association. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry. Our instructors have also incorporated knowledge specific to the Greater Zion area that will enhance the employee's knowledge and abilities to better cater to the region's unique needs.


12 Hour Course


Price: $295 


The registration period has closed for this event.

Class Details

Friday, March 13, 2020 - Saturday, March 14, 2020

Class may be offered via IVC in Hurricane & Kanab (Based on Demand)

Friday: 1:00pm - 8:00pm (Break for Dinner)

Saturday: 9:00am - 4:00pm (Break for Lunch)



Registration Open through 3/12/2020 2:45 PM


The registration period has closed for this event.

Instructor: Julie Davies; Breanne Ellis




Julie Davies has received the Permanent Faculty Member designation with the American Hotel & Lodging Association Educational Institute. She has taught over 30 courses, a dozen seminar topics, and has taught courses in Hospitality Management, Short Term Rentals, and Commercial Recreation degree programs at 18 universities. She has also worked in the industry as a hotel general manager. Julie has written and edited articles, books, policy manuals, marketing materials, curriculum, and newsletters for over 30 years. She was recently commissioned to write and teach a certification course on Short Term Rental Management at CSN and other colleges (after years of managing hotels, STRs, B&Bs, and senior care communities along with teaching about all areas of hospitality, tourism, senior care, and lodging management). She consults with and reviews travel and lodging businesses. Julie's joy is her daughters and grandchildren---she loves to read and travel with them, too.

Breanne Ellis holds degrees in Hospitality Management, Spanish, Culinary Arts, and a Masters in International Affairs and Global Enterprise. She has developed international educational programs and is a world traveler. Breanne has taught courses and seminars at Dixie State University, University of Utah, Drake University, UNLV, College of Southern Nevada, and Skagit Valley College. And she's a popular group fitness instructor. A resident of St. George, Breanne and her family enjoy exploring the incredible beauty of Southern Utah.

Minimum Enrollment: In order to better serve our customers, a minimum enrollment must be met. You will be notified 2 business days before the first class meeting if the class will be canceled due to low enrollment. Refunds for canceled classes will be issued promptly and no refund fee will be charged.

Refund Policy: Please notify us two (2) business days prior to the class start date for a refund. Refunds requested less than 2 days prior may be assessed a refund fee of $10. After class begins, you may request a refund in the form of a credit to your account. All account credits expire at fiscal year-end on June 30.
We value our customers and strive to provide positive, meaningful, and enjoyable courses. If at any time you are dissatisfied with your experience, please contact us directly so we can resolve the issue to your satisfaction.


North Plaza Bldg Room # 138
46 S 1000 E
St. George, UT 84770



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