Front desk representatives play a key role in creating an excellent guest experience. The Front Desk Representative Certification helps ensure that these employees are skilled at the many tasks they must perform to provide an outstanding experience for guests. The certification is supported by the AHLAEI START and quickSTART (Skills, Tasks, and Results Training) programs through the educational arm of the American Hotel & Lodging Association and the National Restaurant Association. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry. Our instructors have also incorporated knowledge specific to the Greater Zion area that will enhance the employee's knowledge and abilities to better cater to the region's unique needs.
12 Hour Course
Friday, March 13, 2020 - Saturday, March 14, 2020
Class may be offered via IVC in Hurricane & Kanab (Based on Demand)
Friday: 1:00pm - 8:00pm (Break for Dinner)
Saturday: 9:00am - 4:00pm (Break for Lunch)
Registration Open through 3/12/2020 2:45 PM
Julie Davies has received the Permanent Faculty Member designation with the American Hotel & Lodging Association Educational Institute. She has taught over 30 courses, a dozen seminar topics, and has taught courses in Hospitality Management, Short Term Rentals, and Commercial Recreation degree programs at 18 universities. She has also worked in the industry as a hotel general manager. Julie has written and edited articles, books, policy manuals, marketing materials, curriculum, and newsletters for over 30 years. She was recently commissioned to write and teach a certification course on Short Term Rental Management at CSN and other colleges (after years of managing hotels, STRs, B&Bs, and senior care communities along with teaching about all areas of hospitality, tourism, senior care, and lodging management). She consults with and reviews travel and lodging businesses. Julie's joy is her daughters and grandchildren---she loves to read and travel with them, too.
Breanne Ellis holds degrees in Hospitality Management and a Masters in International Affairs and Global Enterprise. She has taught courses and seminars at the University of Utah, Drake University, UNLV, and Skagit Valley College.