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Hospitality - Guest Service Gold (Online)



Guest Service Gold® is a comprehensive program designed to accomplish the goal of creating guest service-oriented employees who know how to engage with their guests in order to provide memorable guest service.  


Guest service is the heart and soul of hospitality, and every hospitality employee, no matter what their job, needs to have a foundation in guest service. Guest Service Gold® is a comprehensive program designed to accomplish the goal of creating guest service-oriented line-level employees who know how to engage with guest to provide memorable service.


Guest Service Gold® features seven guest service elements presented through real stories designed to motivate and inspire:

  • Guest Service Gold®: Making Connections ©2011
  • Authenticity: Keep It Real!
  • Intuition: Read the Need!
  • Empathy: Use your Heart!
  • Champion: Be a Guest Hero!
  • Delight: Provide a Surprise!
  • Delivery: Follow Through!
  • Initiative: Make the Effort!




Students who complete the Guest Service Gold® training program are eligible to become certified by taking a 30-question certification exam and scoring 70% or above. Successful candidates will earn the Certified Guest Service Professional® CGSP® designation, to include a certificate and lapel pin to wear in recognition of their guest service knowledge and skills through the AHLEI (the American Hotel & Lodging Educational Institute and the National Restaurant Association) and the Greater Zion Hospitality Institute at DSU.


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Class Details

Monday, June 1, 2020 - Friday, June 5, 2020

Online Classroom info will be emailed to you separately.


$95.00$ $55.00

CTE Stipend of $40 due to COVID-19 - Course will be $55 for a limited time.


Registration Open through 6/2/2020 9:59 PM


The registration period has closed for this event.

Instructor: Julie Davies; Breanne Ellis




Julie Davies opened her first bed & breakfast inn in 1986 (while managing hotels and resorts) and her newest STR in 2015. She was asked by municipal officials to write a course about STR industry laws and best practices in 2017 and she co-authored the textbook, Vacation Rental Management 411. With thousands of course graduates giving the STR Certification Course excellent reviews, this training has been mandated for STR license/permit applicants in several cities. Davies lectures internationally on STR management and Lodging Industry trends while consulting with and reviewing travel businesses. She has received the Permanent Faculty Member designation with the American Hotel & Lodging Association Educational Institute and has taught over 30 university courses. Julie's joy is her daughters and grandchildren---she loves to study and travel with them, too.

Breanne Ellis holds degrees in Hospitality Management, Spanish, Culinary Arts, and a Masters in International Affairs and Global Enterprise. She has developed international educational programs and is a world traveler. Breanne has taught courses and seminars at Dixie State University, University of Utah, Drake University, UNLV, College of Southern Nevada, and Skagit Valley College. And she's a popular group fitness instructor. A resident of St. George, Breanne and her family enjoy exploring the incredible beauty of Southern Utah.

Minimum Enrollment: In order to better serve our customers, a minimum enrollment must be met. You will be notified 2 business days before the first class meeting if the class will be canceled due to low enrollment. Refunds for canceled classes will be issued promptly and no refund fee will be charged.

Refund Policy: Please notify us two (2) business days prior to the class start date for a refund. Refunds requested less than 2 days prior may be assessed a refund fee of $10. After class begins, you may request a refund in the form of a credit to your account. All account credits expire at fiscal year-end on June 30.
We value our customers and strive to provide positive, meaningful, and enjoyable courses. If at any time you are dissatisfied with your experience, please contact us directly so we can resolve the issue to your satisfaction.

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