Got Conflict? Find your Conversation Peace. Most people have come to accept that conflict is inevitable. Assertive communication promotes healthy boundaries and can transform conflict during difficult conversations. There are a number of conflict management workshops offered each year, yet rarely does the facilitator tell participants exactly what should be said or done. The purpose of this workshop is to specifically address, 'What do I say and do' when dealing with people during difficult situations to avoid destructive patterns. Participants will learn how to control their anger and emotions, be assertive and effectively defuse conflict through a variety of applied approaches. Multiple techniques will be discussed to demonstrate that practical solutions are attainable through a variety of step by step methods.