Your Learning Starts Here!

 

 

We're excited you're here! As you review the amazing courses available to you, take note that an asterisk (*) following the course description means that in order to attend, your credit union must:

 

1. Offer Debt Protection or

2. Be licensed to offer Credit Insurance or be in a state that doesn't require licensing

 

Enjoy your course shopping experience!

 

We reserve the right to cancel any session due to low enrollment.

Sign up so that doesn't happen!!



Month
Date
Upcoming Event
Location
October
10/26/2017 10:00 AM
to 11:00 AM
Addressing Concerns: Close the Case
What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.*
Online Live Webinar
November
11/7/2017 10:00 AM
to 11:00 AM
Member Focused Conversations: Guide with Confidence, PART 1
Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time.
Online Live Webinar
11/7/2017 2:00 PM
to 3:00 PM
Member Focused Conversations: Guide with Confidence, PART 1
Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time.
Online Live Webinar
11/8/2017 10:00 AM
to 11:00 AM
Member Focused Conversations: Guide With Confidence, PART 2
Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.*
Online Live Webinar
11/8/2017 2:00 PM
to 3:00 PM
Member Focused Conversations: Guide With Confidence, PART 2
Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.*
Online Live Webinar
11/9/2017 10:00 AM
to 11:00 AM
Member Focused Conversations: Guide with Confidence, PART 3
Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.*
Online Live Webinar
11/9/2017 2:00 PM
to 3:00 PM
Member Focused Conversations: Guide with Confidence, PART 3
Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.*
Online Live Webinar
11/14/2017 12:00 PM
to 1:00 PM
Recognizing Performance
When employees know and use their strengths, they're more engaged and have higher performance. Increase employee performance through the use of targeted recognition strategies.
Online Live Webinar
11/16/2017 12:00 PM
to 1:00 PM
Performance Coaching
Ever wonder why your employees are performing below expectations? Analyze the situation to close the performance gap and identify solutions to positively impact behavior.
Online Live Webinar
11/30/2017 10:00 AM
to 11:00 AM
Addressing Concerns: Close the Case
What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.*
Online Live Webinar